This policy covers website visits, early-access signups, SMS/MMS messaging consent, journaling content, practitioner sharing, and the core limits around how Piphany handles sensitive reflection data.
This Privacy Policy explains how Piphany, operated by 1media LLC ("Piphany," "we," "us," or "our"), collects, uses, stores, discloses, and protects personal information when you visit https://piphany.net, sign up for Piphany, receive SMS/MMS messages from us, use our journaling and reflection features, or interact with our services.
By using Piphany, you agree to this Privacy Policy. If you do not agree, do not use Piphany.
Piphany is an AI-powered journaling and reflection companion. It may send check-ins, prompts, reminders, replies, account messages, and service notices by SMS/MMS or other channels you choose.
Piphany is not therapy, medical care, diagnosis, treatment, crisis counseling, emergency monitoring, or an emergency service.
If you are in immediate danger or may harm yourself or someone else, call 911 or 988 in the U.S., or contact local emergency services.
We may collect the following categories of information.
When you use Piphany, you may choose to provide personal reflections, journal entries, emotions, goals, relationship context, life events, stressors, attachments, or other sensitive information.
You should not submit information that you do not want Piphany to process according to this Privacy Policy.
If you choose to connect Piphany to a therapist, coach, or other practitioner, we may collect:
Piphany will not intentionally share your reflection summaries with a practitioner unless you have opted in to that sharing.
If paid plans are offered, payment information may be processed by a third-party payment processor. Piphany should not store full credit card numbers unless explicitly implemented with compliant payment infrastructure.
We may use information to:
We do not use your journal content for third-party advertising.
If you provide your mobile number and opt in to receive messages from Piphany, you consent to receive recurring automated SMS/MMS messages from Piphany. Messages may include onboarding messages, journaling check-ins, reflection prompts, account notifications, replies to user-initiated messages, links to app summaries or settings, and help or opt-out confirmations.
Users opt in through a public Piphany web form, including the SMS consent page or early-access page on https://piphany.net, by entering a mobile phone number and actively checking a consent box agreeing to receive SMS/MMS messages from Piphany.
Consent is not a condition of purchase.
Message frequency varies based on your settings, your interactions with Piphany, and service-related needs.
Message and data rates may apply.
You may opt out at any time by replying STOP. After you reply STOP, we may send one confirmation message to confirm that you have been unsubscribed. After that, we will not send further SMS/MMS messages unless you opt in again.
You may reply HELP for help.
You may also contact us at support@piphany.net.
Piphany does not sell, rent, or share your mobile phone number, SMS/MMS opt-in data, or SMS/MMS consent status with third parties or affiliates for their marketing or promotional purposes.
We do not sell, rent, or share mobile phone numbers or SMS opt-in consent data with third parties, affiliates, lead generators, or marketing partners for marketing or promotional purposes.
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Information sharing to subcontractors or service providers who support Piphany's services, such as messaging delivery providers, is permitted only as necessary to operate the service. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties for marketing or promotional purposes.
We may use trusted service providers to operate Piphany, including providers for:
These providers may process information only as needed to provide services to Piphany and are not permitted to use your personal information for their own marketing.
Piphany uses artificial intelligence to generate prompts, responses, summaries, and insights. Your messages and reflection content may be processed by AI systems and infrastructure providers to provide the service.
AI responses may be inaccurate, incomplete, or inappropriate for your situation. Piphany is a reflection tool and should not be relied on for medical, legal, financial, emergency, or crisis advice.
If practitioner sharing is available, it is optional and controlled by you.
If you authorize sharing, Piphany may share summaries, selected reflections, themes, or usage information with the practitioner you choose. You may revoke future sharing through your account settings or by contacting us at support@piphany.net.
Revoking sharing may not delete copies of information already received or retained by your practitioner. Ask your practitioner about their own privacy practices.
Unless a separate written agreement says otherwise, Piphany is not acting as a healthcare provider, therapist, emergency responder, or crisis monitoring service.
Piphany may use cookies or similar technologies to operate the website, understand traffic, remember preferences, improve product performance, and measure marketing effectiveness.
You can control cookies through your browser settings. Some site features may not work properly if cookies are disabled.
We retain personal information for as long as reasonably necessary to provide Piphany, comply with legal obligations, resolve disputes, enforce agreements, maintain security, and keep required consent and opt-out records.
We may retain opt-in and opt-out records even after account deletion if needed for legal, carrier, anti-spam, or compliance purposes.
You may request deletion of your account or certain personal information by contacting support@piphany.net.
We may need to retain limited information where required for legal, security, fraud prevention, dispute resolution, backup, or messaging compliance purposes.
We use reasonable administrative, technical, and organizational safeguards designed to protect personal information.
No method of transmission or storage is completely secure. You should not use Piphany to store emergency information or information requiring guaranteed confidentiality.
Piphany is intended for adults and is not directed to children under 18. Do not use Piphany if you are under 18.
If we learn that we have collected personal information from a child under 18 without appropriate consent, we will take reasonable steps to delete it.
Depending on where you live, you may have rights to access, correct, delete, or obtain a copy of certain personal information. You may also have the right to opt out of certain processing activities.
To make a privacy request, contact support@piphany.net. We may need to verify your identity before completing a request.
Piphany is initially intended for users in the United States. If you access Piphany from outside the United States, your information may be processed in the United States or other countries where our providers operate.
We may update this Privacy Policy from time to time. If we make material changes, we will update the effective date and may provide additional notice.
Piphany is operated by 1media LLC.
Website: https://piphany.net
Email: support@piphany.net
Support and privacy requests: support@piphany.net